Accessibility Statement

Last Reviewed: September 30, 2026

We want every visitor to be able to find information, request appointments, communicate with our team, and access our services as independently and effectively as possible.

Our Website Accessibility Standard

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

WCAG provides internationally recognized guidance for making digital content more accessible to people with visual, hearing, physical, speech, cognitive, and other disabilities.

What We Are Doing

Our accessibility efforts include:

• structuring pages with clear headings and landmarks for screen readers;
• providing text alternatives for meaningful images;
• maintaining sufficient color contrast between text and backgrounds;
• supporting keyboard navigation and visible focus indicators;
• clearly labeling form fields;
• providing understandable form-error messages;
• making pages responsive so content can be enlarged without loss of information;
• providing the Website in English and Spanish;
• providing accessible, readable versions of important documents, including our Notice of Privacy Practices;
• reviewing images and videos for appropriate text alternatives and captions; and
• testing the Website through automated and manual accessibility review, including assistive technology.

Accessibility is an ongoing process.

We review the Website regularly and address issues as they are identified.

Known Limitations

Some content or functionality may not yet be fully accessible.

Examples may include:

• third-party tools and content, such as DocLink booking, maps, and social-media embeds;
• older PDF documents that are being updated to accessible formats; and
• certain images or videos undergoing review for complete alternative text or captions.

Third-party tools are controlled by their respective providers.

If you cannot access Website content or functionality, contact us and we will work with you to provide the information or service through another accessible method.

Accessibility at Pinnacle Health Campus

Pinnacle Health Campus provides free auxiliary aids and services to people with disabilities so they can communicate effectively with us.

These may include:

• qualified sign-language interpreters; and
• written information in accessible formats, including large print or accessible electronic formats.

We also provide free language-assistance services to people whose primary language is not English.

These may include:

• qualified interpreters; and
• information written in other languages.

To request assistance, please call (904) 617-0976 before your visit or speak with a member of our front desk team.

Service animals are welcome throughout our campus, subject to applicable health and safety requirements.

Need Help or Want to Report an Accessibility Problem?

If you have difficulty using any part of this Website or have a suggestion for improving accessibility, please contact us.

When reporting a Website accessibility issue, please include, where applicable:

• the URL of the affected page;
• a description of the issue;
• the device you are using;
• your browser; and
• the assistive technology you are using.

Accessibility Coordinator

We aim to respond to accessibility feedback within 2 business days.

If you need immediate help scheduling an appointment or obtaining information, please call us during campus hours:

• Monday-Friday: 8:00 AM-6:00 PM
• Saturday: 9:00 AM-2:00 PM
• Sunday: Closed

Filing a Complaint

If you believe Pinnacle Health Campus has failed to provide accessible services or has discriminated against you on the basis of disability, you may submit a grievance to our Accessibility Coordinator using the contact information above.

You may also file a civil-rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

Este sitio web está disponible en español. Para obtener ayuda de accesibilidad o servicios de idioma gratuitos, llame al (904) 617-0976.