Effective Date: September 30, 2026
These Terms of Use govern your access to and use of the Website, including our online forms, appointment requests, and PHC Navigator chat assistant.
By using the Website, you agree to these Terms.
If you do not agree, please do not use the Website.
1. Medical Emergencies
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
Do not use this Website, online forms, email, or PHC Navigator for emergencies or urgent medical needs.
Pinnacle Health Campus does not provide emergency services through the Website.
2. No Medical Advice
Content on this Website, including:
- text;
- graphics;
- service descriptions;
- educational information;
- news or informational content; and
- responses from PHC Navigator
is provided for general informational purposes only.
It is not medical advice and is not a substitute for professional diagnosis, treatment, or advice from a qualified health care professional.
Always seek the advice of a physician or other qualified health care provider with questions about a medical condition.
Do not disregard professional medical advice or delay seeking care because of something you read on this Website.
Compounded Medications
Information about Next Gen Pharmacy describes compounding services.
Compounded medications are prepared for individual patients pursuant to a valid prescription and applicable requirements.
Compounded medications are not approved by the U.S. Food and Drug Administration.
Whether a compounded medication is appropriate for you is a decision for you and your prescriber.
3. No Provider-Patient Relationship
Using this Website, submitting an online form, requesting an appointment, or interacting with PHC Navigator does not create a:
- physician-patient relationship;
- chiropractor-patient relationship;
- pharmacist-patient relationship; or
- other provider-patient relationship.
A provider-patient relationship begins when an appropriate provider accepts responsibility for your care.
4. Appointment Requests, Insurance, and Service Information
Submitting an appointment request through the Website does not guarantee an appointment.
Our team will contact you to confirm your appointment.
Statements that Pinnacle accepts "most insurance" are general.
Coverage depends on your specific health plan. Please confirm coverage with our team and your insurer before receiving services.
Service descriptions, hours, provider availability, pricing, and other Website information may change without notice.
5. PHC Navigator
PHC Navigator is an automated assistant intended for general, non-clinical questions.
PHC Navigator:
- is not a licensed health care professional;
- cannot diagnose or treat medical conditions;
- does not provide medical advice; and
- should not be used to submit symptoms, medication information, Social Security numbers, insurance account numbers, or other sensitive information.
PHC Navigator may occasionally provide incomplete or inaccurate information.
For questions about your health or care, please call (904) 617-0976.
6. DocLink and Other Third-Party Services
The Website may link to DocLink (doclink.vip) and other third-party websites or services, including:
- Google Maps;
- social-media platforms; and
- other external services.
Third-party websites and services operate under their own terms and privacy policies.
Pinnacle is not responsible for their:
- content;
- accuracy;
- availability;
- security; or
- privacy practices.
A link from our Website does not mean that Pinnacle endorses every provider, service, product, or statement available through the third-party website.
7. Acceptable Use
You agree not to:
- use the Website for an unlawful purpose;
- submit false information or impersonate another person;
- attempt to gain unauthorized access to the Website, our systems, accounts, or other users' information;
- introduce viruses, malware, or other harmful code;
- interfere with Website operation or security; or
- use bots, scrapers, or automated tools to collect Website content without our written permission.
We may restrict or block access where necessary to protect the Website or enforce these Terms.
8. Intellectual Property
Website content, including:
- the Pinnacle Health Campus name and logo;
- service and brand names appearing on the Website;
- text;
- graphics;
- images;
- design elements; and
- other materials
is owned by or licensed to Pinnacle or the applicable rights holder and is protected by applicable intellectual-property laws.
You may view and print Website content for personal, non-commercial use.
You may not reproduce, modify, distribute, publish, or create derivative works from Website content without prior authorization.
9. Privacy
Your use of the Website is also governed by our Website Privacy Policy.
Protected health information is governed by our Notice of Privacy Practices.
10. Accessibility
Pinnacle Health Campus is committed to providing accessible access to its Website and services.
See our Accessibility Statement for more information and instructions for requesting assistance.
11. Disclaimer of Warranties
The Website is provided on an "as is" and "as available" basis to the fullest extent permitted by law.
Pinnacle disclaims warranties to the extent permitted by law, including warranties concerning:
- merchantability;
- fitness for a particular purpose;
- accuracy; and
- non-infringement.
We do not guarantee that the Website will always be:
- available;
- uninterrupted;
- error-free; or
- free from harmful components.
12. Limitation of Liability
To the fullest extent permitted by law, Pinnacle and its affiliates, providers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from:
- use of the Website;
- inability to use the Website; or
- reliance on Website content.
Nothing in these Terms limits liability for medical care where applicable law does not permit such limitation.
13. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Pinnacle and its affiliates, providers, employees, contractors, and agents from claims, losses, liabilities, or expenses, including reasonable attorneys' fees, arising from:
- your unlawful misuse of the Website; or
- your violation of these Terms.
14. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute arising solely from these Terms or your use of the Website will be brought in the applicable state or federal courts located in Duval County, Florida, unless applicable law requires otherwise.
15. Changes to These Terms
We may revise these Terms at any time by posting an updated version on this page.
The Effective Date identifies the current version.
Your continued use of the Website after revised Terms are posted constitutes acceptance of the revised Terms.
16. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
