Our Purpose
Mission, Vision
& Values.
Founded on the belief that every person deserves coordinated, compassionate, comprehensive care — without the friction that defines fragmented healthcare.
Our Mission
To bring compassionate, coordinated, and accessible healthcare together in one place — so patients, families, and communities can receive care with clarity and confidence.
Healthcare without
the friction.
Healthcare can feel fragmented. Patients visit one location for a doctor, another for lab testing, another for pharmacy needs, another for therapy. Pinnacle exists to eliminate that friction entirely.
We built a campus where every service communicates, every provider collaborates, and every patient receives the kind of coordinated care that used to require multiple systems, multiple records, and multiple days.
Core Values
What we stand for,
every single day.
Compassion
Every interaction — from the first call to the final follow-up — is guided by genuine care for the person in front of us.
Integration
We believe the best outcomes come from providers who communicate, coordinate, and share a single standard of care.
Excellence
We hold ourselves to the highest clinical, operational, and experiential standards — because ordinary is never good enough for our patients.
Transparency
Patients deserve to understand their care, their options, and their next steps — in plain language, at every stage.
Accessibility
Great healthcare should reach everyone. We design our campus, services, and pricing to remove barriers wherever possible.
Accountability
We measure our outcomes, hold each other to commitments, and continuously improve — because accountability is how trust is built.
Our Vision
Where we are
going.
To become the premier integrated healthcare destination in the Southeast — setting the standard for compassionate, innovative, and coordinated care.
"Extraordinary healthcare doesn't happen by accident. It's built on coordination, accountability, and a relentless focus on the patient."
Dr. Marcus Reid, M.D.
Chief Medical Officer
Our Commitment
Six promises
to every patient.
You will be heard
Every appointment begins with listening. Your concerns, history, and goals guide the care — not the other way around.
You will be informed
Transparent communication always. You will understand your diagnosis, your options, and your next steps — in plain language.
You will be treated as a person
Not a chart. Not a condition. A person with a life, a family, and a future. Every provider operates by this principle.
Your care will be coordinated
When you need multiple services, our providers align treatment, share information, and close the gaps that fragment care.
You will never navigate alone
Our patient navigators help you understand your care plan, schedule follow-ups, and connect with the right providers.
Quality will never be compromised
Every provider meets or exceeds national clinical standards. We never compromise on safety, precision, or experience.
The Team
Campus
Leadership.
Experienced clinicians, administrators, and specialists — united by a shared commitment to integrated care.
Internal Medicine · Administration
Dr. Marcus Reid, M.D.
Chief Medical Officer
Dr. Reid brings 22 years of clinical and healthcare operations experience. Former chief of medicine at a 400-bed regional hospital — he oversees clinical standards, provider partnerships, and campus-wide care integration.
Healthcare Administration · Strategy
Jennifer Alcott, MBA
Campus Director
Jennifer leads campus operations, business development, and community partnerships. With 15 years in multi-site healthcare management, she is the architect of Pinnacle's integrated care model.
Family Medicine · Quality Improvement
Dr. Amara Okafor, M.D.
Director of Clinical Services
Dr. Okafor champions patient safety, clinical protocols, and quality metrics across all six campus services. Board-certified in family medicine with published research on integrated care outcomes.
Clinical Pharmacy · Compounding
Dr. Thomas Vélez, Pharm.D.
Head of Pharmacy Operations
Dr. Vélez leads Next Gen Pharmacy with a focus on pharmaceutical precision and patient safety. Holds PCAB certifications in sterile and non-sterile compounding.
Prosthodontics · CAD/CAM · Ceramics
Dr. Sarah Kim, D.D.S.
Dental Laboratory Director
Dr. Kim directs Glam Teeth with an unwavering commitment to restoration excellence. Expert in full-arch rehabilitation and digital dentistry.
Chiropractic Neurology · Sports Rehab
Dr. James Thornton, D.C.
Chiropractic Program Lead
Dr. Thornton leads Grace Spine's evidence-informed chiropractic program. A certified chiropractic neurologist specializing in complex spinal conditions and athlete recovery.
Experience Care, Connected
Ready for care
done right?
Whether you are a new patient or a provider looking to join our campus — we welcome you to reach out.